Field Service Technician (USA)

What you will do in the role

• Perform in-field installations and customer training as required.
• Assist and Train client staff in the maintenance and installation of Aletek products.
• Operate a 3D Laser scanner and measure exhaust systems for the purpose of designing new products.
• Perform visual inspections, take notes and photos to report back to client for maintenance recommendations.
• Serve as an in-field representative for Aletek to provide service solutions and enhance customer satisfaction.
• Inspect, assemble, and replace exhaust pipes and blankets as required.
• Document machine information and repairs completed on work order, including time and materials used.
• Maintain a clean work area, as well as care for all tools, and customer equipment.
• Identify and communicate solutions for the customer’s benefit in the Aletek’s area of responsibility
• Maintain technical and product knowledge on all products and equipment.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of Aletek.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Desired qualifications and experience

• Excellent mechanical skills
• Travel with hand tools to remote locations via air flights etc.
• Current and valid driver’s license as outlined in company policy manual
• Ability to assemble and perform tasks on large mining equipment
• Good computer skills
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong teaching skills
• Strong organizational skills and eye for detail.
• Graduation from related diesel technology program (preferred)
• Ability to lift up to 75 pounds
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

How can I tell if this is for me?

• You have integrity, a deep respect for diverse perspectives and care about the people you work with
• Strong coaching skills and excellent communication skills with the ability to engage client staff at all levels
• You are mechanically minded, innovative and a naturally engaging person
• You have experience and a keen interest in the mining industry
• Proven working experience working as a field service technician.
• Enjoy traveling including flying.
• Enthusiastic and positive
• Great team player